Credit Card details are required to secure your booking. These are collected during the booking process through our completely secure booking platform; no details are stored and no funds will be taken from your account at the time of booking. This is purely an authentication service and, should you fail to appear for your booking without informing the restaurant within the terms of our cancellation policy below, you may be liable for a £20 charge per person to compensate the business.
We are currently operating a 48 hour cancellation policy for all reservations. We request that all of our guests who have cancelled their reservation due to health concerns rebook within a 1 month period following their original booking date to avoid cancellation charges. We apologise for the inconvenience this may cause. However, this is to minimise the cost of cancelled tables to the restaurant when other diners could be catered for.
- Due to high demand for tables of two, you are much more likely to find a table for four guests.
- As a result of government guidance, we will not hosting any tables of 7 or above.
- Any dietary requirements for your group must also be made aware to the restaurant 72 hours before your booking to ensure all responsible steps are taken before your arrival. There will be certain modifications that we simply will not be able to do on arrival and certain allergens that would be unable to cater for.
SAFETY STEPS
While previously we encouraged our guests to arrive at their leisure for drinks prior to their booking, we have now implemented various steps to ensure we have taken all precautions related to the current health crisis. To aid us at this stage, we request that all bookings arrive promptly for their booking or 15 minutes earlier.
Due to government guidance, we also advise all guests that they will have had to vacate the restaurant by 2200. While all members of our team will ensure you will never feel rushed during your visit, we will be sure to advise you on menu choices that may not be suitable for late tables.
We accept all major credit cards and Amex. We also no longer accept enquiries for tables of larger than 6 until current government guidance allows so. If it seems we can’t accommodate you at the desired time, or if you have any questions for us, just give us a call on +44 (0) 121 546 0594 10am until 4pm, Tuesday to Saturday for availability, or email us at info@pulperia.co.uk.
